BlackBerry users worldwide were embittered Wednesday after the e-mail, messaging and Internet services on phones spread to the United States and Canada and extends into the third day for the Europe, Asia, Latin America and Africa.
It was the biggest failure in the coming years, users of BlackBerry, and his strained relationship with a mark already tarnished. He came on the eve of the launch of a powerful competitor - a new iPhone model.
Research In Motion Ltd., the Canadian company that manufactures the phones, said a key part of its European infrastructure not Monday, and a backup has not worked well. The underlying problem was fixed, but the accumulation of emails and built the company still has to work down.
At the same time, emails and messages from other regions of Europe have been accumulating in RIM systems in other parts of the world, such as a letter from clogging your inbox. This caused a rupture in the United States and Asia, said David Yach, CTO of RIM software.
In a letter sent Wednesday to Robin Bienfait RIM site, Chief Information RIM apologized for the disruption and delays. She said e-mail systems are in operation worldwide, and continue to delete messages on hold.
"We have relied on us for reliable, real-time communications, and now we have to disappoint," said Boon. "We think we understand what happened and are working to restore normal levels of service in all markets as soon as possible."
At Zenprise, Inc., a company in Fremont, California, which helps companies manage BlackBerry issued to employees, says Vice President Ahmed Datoo emails started accumulating on the U.S. servers, shortly after midnight. In the morning, were crowded pretty heavy for a client company in particular defer any e-mail to BlackBerry. Pileup began at home in the afternoon.
RIM is already struggling with the lenses of the new phones, tablet, which was a disaster, and the actions we approach the five-year low. In the last quarter, has sold 10.6 million phones, 12.1 million for the same period last year.
Duration of previous interruption could force big companies to rethink their use of Blackberry, said Gartner analyst Carolina Milanesi. Many of them are attached to mobile phones, the quality and efficiency of its e-mail system, but is now in question, he said.
Consumers have other thoughts too. Andrew Mills, an investigator of child abuse for the State of Arkansas, said he had thought about getting some other smartphone for a while, and the result was the "nail in the coffin" for him .
27-year, used Blackberry for five years, but friends and family have abandoned them, and began to do so in a few weeks. "Where can I see their new phones, they do nothing, that competes Droid and the iPhone," he said.
In the UAE, the two largest phone companies, said its BlackBerry users make for the accident by giving at least three days of free service. Matthew Willsher, Chief Marketing Officer of Etisalat, the largest telecom in the country, said he had acted in response to the "exceptional and unprecedented."
Unlike other mobile phone manufacturers, RIM manages email traffic and messaging to and from their phones. This allows you to offer services that other phones do not have to optimize data services and provide a level of security. But when you encounter a problem, a significant proportion of BlackBerry subscribers may be affected 70000000 world at once. BlackBerry outages tend to occur several times a year, but usually last less than a day.
One of the great attractions of the BlackBerry is the BlackBerry Messenger, or BBM, which works like text messaging, but does not result in additional costs. This service has been affected by the outage, and to make matters worse for RIM, Apple Inc. will launch the iPhone software for Wednesday, which functions as BBM. The iPhone 4S will be published on Friday. Apple Contest is a major cause of the decline in RIM.
Part of RIM fell 53 cents, or 2.2 percent, to close in New York trading at $ 23.88 as major indexes rose. The share hit $ 19.29 a week ago, its lowest level since 2006.